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Terms and Conditions

These terms and conditions apply to renting and booking the Botterhaven holiday home in Urk. We wish you a pleasant stay.

1. Books

• The tenant will receive a rental confirmation by email.

• Within 8 days of receiving this rental confirmation, a deposit of 30% of the rental amount must be paid. This amount is stated on the emailed invoice and should be transferred to account NL06RABO 0312 4413 12, payable to A. Schinkel - Hartman. Upon receipt of payment, the reservation is final. By making a reservation, these terms and conditions become effective. If payment is not received within 8 days, the reservation will be cancelled.

• The remaining rent and deposit must be received no later than six weeks before the start of the rental period. If this has not been done, the tenant will receive an email requesting payment within five business days. If payment is not received by then, this will be considered a cancellation of the rental by the tenant, and the cancellation policy in Article 3 will apply. The landlord then reserves the right to re-list the rental.

• If you book within 6 weeks before the start of the rental period, you must pay the total rent + deposit immediately.

2. Rental costs

The rental price covers the rent for the house as listed on the website. It includes bed linen and normal water, electricity, and gas consumption. Excessive consumption may be charged at the applicable rates. In the event of an exceptional increase in energy prices, the landlord may still charge a surcharge for energy consumption. This surcharge, if applicable, will be communicated before the start of the stay.

The tenant will limit energy consumption by closing windows and doors when the heating is on, and not wasting water or electricity.

Upon departure, the property must be returned in a clean and tidy condition (tidy and swept clean). Any used appliances (oven, stovetop, BBQ, etc.) must be cleaned. Used bed linens and any rented bath towels should be collected in the downstairs entrance hall.

Deposit: The holiday home and its surroundings must be used with care and in accordance with their intended use. To this end, we require a mandatory deposit of €150 for your stay. This deposit will be refunded within eight days of the rental period, minus any damage or excess consumption. If the damage exceeds the deposit amount, the tenant is obligated to make an additional payment within one week of notification.

3. Cancellation policy

Cancellation policy:

Any changes or cancellations must always be communicated in writing or by email, stating your name and rental period.

Rebooking: The tenant may change the dates of your booking up to four months before arrival. We only charge an administration fee of €25 for this.

Cancellation by the tenant:

Any cancellation must be notified to the landlord by email and is only valid after confirmation from the landlord.

If you cancel more than 30 days before arrival, the cancellation will be free of charge.

In case of cancellation within 30 days prior to arrival: 25% of the booking costs will be charged.

In case of cancellation within 14 days before arrival: 50% of the booking costs will be charged.

In case of cancellation within 7 days before arrival: 75% of the booking costs will be charged.

If the tenant does not use the holiday home or leaves it before the end of the rental period, no refund will be made.

Cancellation by the landlord:

If the landlord has to cancel a rental agreement due to unforeseen circumstances, the tenant will be notified immediately and a refund of the deposit will be made.

Liability:

The landlord is not liable for any accidents that may occur during your stay.

The tenant must maintain the property with due care during the rental period, and the tenant is liable for any damage caused during their stay. Any damage exceeding the deposit amount will be invoiced afterward.

The landlord reserves the right to cancel the rental agreement if the personal data provided is inaccurate.

4. House rules

• The rental periods:

• Rental period is for a minimum stay of 3 nights.

• Pets are not allowed in our holiday home.

• Smoking is prohibited in the holiday home.

• The holiday home will not be rented out for bachelor parties, student cantuses or other excessive drinking parties.

• In case of a reservation under false pretenses, the deposit/security deposit will be withheld and the tenant will not be given access to the holiday home/will be denied access to the holiday home.

In case of fire, you must leave the building as quickly as possible and notify the fire department (call 112) and the owner. For a small fire, you can first attempt to extinguish it yourself using the fire extinguishers provided.

• A guest must have a mobile phone so that emergency services can be notified.

• It is not permitted to occupy the property with more than the stated maximum number of people (8). Children under 2 years of age are not considered full-time guests, but must be reported in advance.

• Household waste must be sorted correctly in the containers provided for this purpose.

5. Liability

• The tenant agrees to treat the rented property with due care. In the event of nuisance and/or damage to the house or its contents, or failure to comply with the house rules, you risk having to leave the holiday home.

• As a landlord, we are not liable for theft, loss or damage of or to property or persons, of any nature whatsoever, during or as a result of a stay in our holiday home.

• As a landlord, we are not liable for disruptions in the service or defects in services provided by third parties.

• The tenant is liable for all loss and/or damage to the rented accommodation and/or other property of the landlord that occurs during the use thereof by you and/or other users, regardless of whether this is the result of actions or omissions of yourself and/or third parties who are in the house with your permission.

• All damage must be reported to the landlord before the tenant's departure.

6. Complaints

Complaints regarding inventory and (existing) damage or defects must be reported immediately by calling 06 – 23 00 96 97 or by email to info@botterhavenurk.nl so the landlord can resolve the complaint. If it later turns out that the tenant did not report the error or defect, they lose the right to any refund.

All information on the website of Holiday Home Botterhaven Urk (www.botterhavenurk.nl) is deemed to have been provided in good faith and is always subject to interim changes. The owner is not bound by obvious errors on their website.

Modified on 09-07-2024