Terms and Conditions

These general terms and conditions apply to renting and booking the holiday home Botterhaven Urk. We wish you a pleasant stay.

1. Books

• The tenant will receive a rental confirmation by email.

• Within 8 days of receiving this rental confirmation, an advance payment of 30% of the rental amount must be paid. This amount is stated on the invoice that is emailed and must be transferred to account NL06RABO 0312 4413 12 in the name of A. Schinkel - Hartman. After receipt of payment, the reservation is final. By making a reservation, these general terms and conditions come into effect. If payment is not received within 8 days, the option to make a reservation will lapse.

• The remainder of the rental sum + deposit must be received no later than 6 weeks before the start of the rental period. If this has not taken place, the tenant will receive an email with the request to pay the amount within 5 working days. If payment is still not made, this will be seen as a cancellation of the property by the tenant and the cancellation conditions of article 3 will apply. The landlord then has the right to offer the property for rent again.

• If you book within 6 weeks before the start of the rental period, you must pay the total rent + deposit immediately.

2. Rental costs

The rental price concerns the rent of the house as stated on the website. The rent includes bed linen and normal consumption of water, electricity and gas. Excessive consumption can be charged at the rates applicable at that time. In the event of an exceptional increase in energy prices, the landlord can still charge a surcharge for energy consumption. This surcharge will, if applicable, be communicated before the start of the stay.

The tenant will limit energy consumption by closing windows and doors when the heating is on and not wasting water or electricity.

When leaving the house, the house must be returned in a neat condition (tidy and swept clean). The used household appliances (oven, hob, BBQ, etc.) must be cleaned. The used bed linen and any rented bath linen must be collected in the entrance hall downstairs.

Deposit: the holiday home and its surroundings must be used with care and in accordance with their intended use. To this end, we request a mandatory deposit of €150 for the stay. This deposit will be refunded after deduction of any damage/extra consumption within 8 days after the rental period. If the damage exceeds the amount of the deposit, the tenant is obliged to make an additional payment within a week after notification.

3. Cancellation Policy

Cancellation policy:

Any changes or cancellations must always be communicated in writing or by email, stating your name and rental period.

Rebooking: The tenant may change the dates of your booking up to 4 months before arrival. We only charge the administration costs of € 25,-

Cancellation by the tenant:

Any cancellation must be reported to the landlord by email and is only valid after confirmation from the landlord.

If you cancel more than 30 days before arrival, the cancellation will be free of charge.

In case of cancellation within 30 days prior to arrival: 25% of the booking costs will be charged.

In case of cancellation within 14 days prior to arrival: 50% of the booking costs will be charged.

In case of cancellation within 7 days prior to arrival: 75% of the booking costs will be charged.

If the tenant does not use the holiday home or leaves it before the end of the rental period, no refund will be made.

Cancellation by the landlord:

If the landlord has to cancel a rental agreement due to unforeseen circumstances, the tenant will be notified immediately and a refund of the amount paid will be made.

Liability:

The landlord is not liable for any accidents that may occur during your stay.

The property must be managed as a “good father” by the tenant during the rental period and the tenant is liable for any damage caused during the stay. If damage caused exceeds the amount of the deposit, it will be invoiced afterwards.

The lessor reserves the right to cancel the rental agreement if the personal data provided is incorrect.

4. House rules

• The rental periods:

• Rental period is for a minimum stay of 4 nights.

• Pets are not allowed in our holiday home.

• Smoking is prohibited in the holiday home.

• The holiday home is not rented out for bachelor parties, student cantuses or other excessive drinking parties.

• In case of a reservation under false pretenses, the deposit/security will be withheld and the tenant will not be given access to the holiday home/will be denied access to the holiday home.

• In case of fire, you must leave the building as quickly as possible and notify the fire brigade (call 112) and the owner. In case of a small fire, you can first make 1 attempt to extinguish the fire yourself with the fire extinguishers provided.

• A guest must be in possession of a mobile phone so that the emergency services can be notified

• It is not permitted to occupy the home with more than the stated maximum number of persons (8 persons). Children under 2 years of age are not counted as full persons, but must be reported in advance.

• Household waste must be sorted correctly in the containers provided for this purpose.

5. Liability

• The tenant undertakes to treat the rented property as a good householder. In case of nuisance and/or damage to the house or inventory, or failure to comply with the house rules, you run the risk of having to leave the holiday home.

• As a landlord, we are not liable for theft, loss or damage of or to property or persons, of any nature whatsoever, during or as a result of a stay in our holiday home.

• As a landlord, we are not liable for disruptions in the service or defects in services provided by third parties.

• The tenant is liable for all loss and/or damage to the rented accommodation and/or other property of the landlord arising during the use thereof by you and/or other users, regardless of whether this is the result of actions or omissions by yourself and/or third parties who are in the house with your permission.

• All damage must be reported to the landlord before the tenant's departure.

6. Complaints

Complaints regarding inventory and (existing) damage or defects must be reported immediately on 06 – 23 00 96 97 or by email via a.schinkelhartman@gmail.com so that the landlord has the opportunity to resolve the complaint. If it subsequently appears that the tenant did not report the error or imperfection, he loses the right to any refund.

All information on the website of Holiday home Botterhaven Urk (www.botterhavenurk.nl) is deemed to have been provided in good faith and is always subject to interim adjustments. The landlord is not bound by obvious errors on its website.

Modified on 09-07-2024